Booking & Transport Terms
Stockholm Watertaxi
These booking and transport terms apply to watertaxistockholm.se and stockholmwatertaxi.nu.
Terms at a glance
Water taxi cancellations at least 7 days before departure: refund less the 15% administration fee.
Most credit cards accepted.
Passenger insurance included.
Catering and drinks can be arranged.
Shopping service may be available.
Article 1 – Definitions
In these general terms, the following words have these meanings:
Client – A person or legal entity entering into a contract of carriage with Watertaxi Stockholm.
Contract of carriage – An agreement under which Watertaxi Stockholm undertakes to provide water taxi transport for the client.
Hand luggage – Luggage that a passenger can easily carry or roll and brings on board, as well as other loose items, including live animals where Watertaxi Stockholm permits their carriage.
Passenger – A person carried by Watertaxi Stockholm under the contract of carriage.
Skipper, captain or crew – A person serving as personnel and operating or responsible for the vessel as an employee of, or on assignment for, Watertaxi Stockholm.
Water taxi – The boat used by Watertaxi Stockholm to provide the transport.
Passenger boat – A larger boat normally used for passenger transport and sightseeing.
Yacht – A larger boat normally used for exclusive or representative purposes.
Vessel – Any type of boat or yacht.
Trip or transport – The transport agreed between Watertaxi Stockholm and the client, including boarding and disembarkation.
Pier – A place where passengers board or disembark.
Watertaxi Stockholm – Representatives of the company, including the skipper and crew.
Company: Svenska Skärgårdsfrämjandet AB
Company registration number: 556750-5242
Address: Tallgatan 16, 172 69 Sundbyberg, Sweden
Article 2 – Contract of carriage
2.1 A contract of carriage is formed when the client accepts an offer from Watertaxi Stockholm.
2.2 Unless otherwise stated, the contract of carriage ends when the passenger has disembarked at the pier specified as the final destination.
2.3 These terms apply to all contracts of carriage and to passengers who are not themselves parties to the contract, except provisions that apply only to the client.
2.4 Watertaxi Stockholm may make necessary stops during the trip, for example to refuel.
2.5 Swedish law applies to the contract of carriage and these terms.
Article 3 – Obligations of Watertaxi Stockholm
3.1 Watertaxi Stockholm shall carry passengers safely and with due care.
3.2 If all or part of the transport must be interrupted, Watertaxi Stockholm shall inform the passenger without delay and, where possible, explain the reason, the steps being taken and the expected length of any delay.
3.3 Watertaxi Stockholm processes personal data in accordance with the GDPR.
Article 4 – Obligations of passengers
4.1 Passengers shall follow reasonable instructions from Watertaxi Stockholm, the skipper or crew during the trip and when boarding or disembarking.
4.2 If the crew assigns a particular seat for safety or stability reasons, the passenger shall sit there.
4.3 Passengers undertake to refrain from:
(a) inappropriate conduct on board, including dangerous behaviour, distracting the skipper, fighting, threats, littering or causing damage;
(b) behaviour that makes the transport difficult or prevents it from being carried out;
(c) consuming alcohol without the crew’s express permission;
(d) bringing or using drugs on board; and
(e) smoking on board, including e-cigarettes, without permission from the skipper or crew.
4.4 A passenger is responsible for damage caused by the passenger or their luggage, unless the damage arose from circumstances that a careful passenger could not have avoided.
4.5 Watertaxi Stockholm uses Google services. Visitors to the website are therefore also subject to Google’s terms of use.
Article 5 – Payment
Advance payment is normally required to confirm a booking. Of the total amount, 15% is a non-refundable administration fee. Watertaxi Stockholm sends a payment link or invoice. Exceptions may apply under Article 6.
5.1 The client shall pay the price agreed for the transport.
5.2 Unless otherwise agreed, payment must be made before the trip begins.
5.3 Payment on board may be made in cash or with an electronic payment method accepted in Sweden.
5.4 Cash payments must be for the exact amount, as change is normally not available on board.
5.5 Watertaxi Stockholm may decline payment in coins if the number of coins would cause a significant delay.
5.6 For invoices, payment is due 10 days from the invoice date.
5.7 After a booking has been confirmed but before the trip takes place, Watertaxi Stockholm reserves the right to adjust the agreed price if extraordinary and unforeseen cost increases beyond its control arise. Examples include substantial increases in fuel prices, government decisions, taxes, fees or comparable external costs that directly affect the agreed transport.
5.8 If such an adjustment becomes necessary, the client shall be informed without undue delay. The adjustment must be reasonable and proportionate to the actual increase in the cost of the transport concerned.
5.9 If an adjustment under Article 5.7 substantially increases the agreed price, the client may cancel without charge, provided they do so promptly after being informed of the new price. In that case, all amounts paid, including the administration fee, will be refunded.
Article 6 – Cancellations, termination and late passengers
Watertaxi Stockholm may cancel a trip, for example due to technical problems, illness of the skipper or similar circumstances. The company shall make reasonable efforts to resolve the situation. If it cancels for such a reason, the full amount paid in advance, including the administration fee, will be refunded within five banking days.
Inappropriate behaviour
6.1 If a passenger behaves in a way that makes it unreasonable to carry out the transport, the trip may be ended immediately.
6.2 The passenger may then be put ashore at the nearest pier without a right to compensation.
Cancellation rules – Water taxis
A refund cannot exceed the amount already paid.
7 days or more before the trip: Full refund less the 15% administration fee.
Less than 7 days before the trip: No refund.
No-show: No refund.
Waiting time – Water taxis
The boat waits for up to 15 minutes after the agreed departure time. After 15 minutes, the trip may be cancelled to avoid affecting later bookings. No refund will be made.
Additional waiting time is charged as follows: the first 15 minutes are free; thereafter SEK 500 per commenced 15-minute period.
Cancellation rules – Passenger boats and yachts
30 days or more before the trip: Full refund less the 15% administration fee.
29 days or less before the trip: Full charge for the boat and catering.
No-show: Full charge.
Waiting time – Passenger boats and yachts
The boat waits for up to 15 minutes. The first 15 minutes are free; additional waiting time is charged at SEK 1,000 plus VAT per commenced 15-minute period.
Article 7 – Hand luggage
7.1 Passengers are responsible for their own hand luggage.
7.2 Small pets may be brought on board if they travel in a carrier or sit on the passenger’s lap.
7.3 Dogs that cannot travel in a carrier must be kept on a leash.
7.4 Guide dogs and assistance dogs may travel without an additional charge.
7.5 Transport may be refused if the skipper is allergic to the animal.
7.6 Watertaxi Stockholm may refuse to carry luggage considered dangerous or unsuitable.
7.7 The company shall take reasonable steps to prevent luggage from being damaged or lost.
Article 8 – Lost property
8.1 Items found on board shall be handed to Watertaxi Stockholm.
8.2 Items may be sold, kept or destroyed after three months.
Article 9 – Substitution of boat
9.1 Watertaxi Stockholm may replace the booked boat with another boat holding valid certificates.
9.2 This may happen, for example, in the event of technical problems or damage.
Article 10 – Force majeure
If the transport cannot be carried out due to circumstances beyond Watertaxi Stockholm’s control, such as weather conditions, this is treated as force majeure. In that case, the agreement may be terminated, amounts already paid will be refunded, and no further compensation will be payable.
Article 11 – Liability
Watertaxi Stockholm has liability insurance up to SEK 100,000,000. The company is responsible for injury to passengers occurring during transport if caused by an accident.
Article 12 – Catering and drinks
Food and drinks brought by passengers
Food and drinks may be brought on board with the skipper’s or crew’s approval. The client is responsible for any damage or littering. On water taxis, guests must take their waste with them. On larger passenger boats and yachts, the crew handles the waste.
Catering
Watertaxi Stockholm can often arrange catering served during the trip.
Shopping service
Watertaxi Stockholm can purchase goods for the client according to their instructions. The client pays the purchase cost and the agreed service fee.